User Satisfaction with Urban Family Medical Offices Belonging to the Norte Policlinic from Placetas Municipality, Villa Clara Province
Keywords:
patient satisfaction, family medical offices, primary healthcare.Abstract
Introduction: User satisfaction plays a leading role, since it becomes the active censor to evaluate the quality of service.
Objective: To determine the degree of satisfaction of users with urban family medical offices.
Methods: A cross-sectional and descriptive study was carried out as part of the research on organization and efficiency in health systems. The population consisted of the 8371 patients over 19 years of age from Norte Teaching Policlinic of Placetas Municipality in 2020. The sample, selected by stratified random sampling, consisted of 124 subjects with prior informed consent.
Results: The sample was dominated by the age group older than sixty years (42.7 %), the female sex (78.2 %), the senior high school level (52.4 %), as well as the presence of chronic disease (65.3 %). The Cramer's V contingency coefficient showed that satisfaction is not related to the presence of any chronic disease, which is partially correlated with structural conditions and information for patients. Pearson's correlation showed partial correlation with aspects of medical care, except long waiting time and respect for religious beliefs.
Conclusions: Users of urban family medical offices are generally satisfied, such satisfaction depending on structural conditions, adequate information for patients, and aspects related to medical care.
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